| ¡¡¡¡Our quality policy is: To pursue perfect quality; to be most competitive in price; scrupulously abide by the sincerity in behavior; the customer recognizes our excellence. We¡¯ll make improvement continuously in product quality and service and do everything possible to satisfy our customers. |
Service before sales
1£® The representatives from technical & sales Dept. are responsible for the customers¡¯ consultation. They¡¯ll find out the customer¡¯s requirement for product and recommend the relative product to the customer accordingly.
2£® The sales representative has an overall understanding of the customer and confirms the price.
3£® The technical representative offers technical service to the customers, and discusses the technical specification with them.
4£® Provide the sample.
Contract implement
1£®Fulfil the contract strictly;
2£®To cover the customer¡¯s special need for product performance according to the customer¡¯s requirement.
3£®Try our best to meet the customer¡¯s temporary and urgent requirement.
After sale service
1£®To reply the customer within two days after receiving the complain on product quality; sent people to the customer¡¯s to settle the problem if necessary;
2£®If it¡¯s really the problem of quality, we will exchange the enameled wire for the customers in time to ensure their normal production;
3£®To solve and assist to deal with the problem arising in using for the customer at any time. |
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| Appendix: Flow chart of customer¡¯s complaint |
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